Purchasing requirements| Novacruze
1. Minimum Order Quantities (MOQ)
Each product listing includes specific MOQ details. For standard items, the MOQ may range from 10-50 units, depending on the product type.
For bulk orders exceeding 1,000 units or custom requirements (e.g., branding or unique specifications), contact our sales team for a tailored quotation.
Why it matters: MOQs help us maintain competitive pricing and consistent stock availability for all customers.
2. Product Specifications and Compatibility
Standard Specifications: Check the product description carefully, including dimensions, compatibility, and features, to ensure it fits your business or vehicle model requirements.
Customization: For specific product adjustments (e.g., logo printing, packaging design), please provide detailed requirements at the time of inquiry.
Pro Tip: For CarPlay adapters and AI boxes, verify your car model’s compatibility to avoid mismatches.
3. Payment Terms and Options
Accepted Methods:
Major credit cards (Visa, MasterCard, etc.)
Wire transfers for larger transactions
Online payment platforms (PayPal, Stripe, etc.)
Payment Policies:
Full payment is required to initiate processing for most orders.
For long-term customers or high-volume orders, partial payment options (e.g., 50% upfront, 50% upon delivery) may be available after negotiation.
Note: All transactions are conducted in USD unless otherwise agreed.
4. Order Placement and Confirmation
After placing your order, you will receive an automated order confirmation email containing the following:
Order ID and details
Estimated processing time (typically 1-3 business days)
Invoice and payment confirmation
Review the order details and notify us immediately of any discrepancies.
Order Modification: Changes to the order must be requested within 24 hours of confirmation.
5. Shipping and Delivery
Shipping Options: We offer standard, expedited, and freight options, depending on quantity and destination.
Delivery Time: Delivery varies by location:
Domestic (within 5-7 business days)
International (within 7-14 business days)
Logistics Partners: We work with leading logistics providers (e.g. DHL, FedEx, UPS) to ensure timely delivery.
Tracking: After shipment, a tracking number will be provided to monitor your order in real time.
Important: Customers must provide accurate shipping information to avoid delays.
6. Customs, Duties, and Taxes
All customers are responsible for any customs duties, import taxes or fees applicable in their country.
Upon request, we can provide the necessary documentation including:
Commercial Invoice
Packing List
Certificate of Origin (if required)
7. Quality Assurance and Pre-Shipment Inspection
Quality Standards: All products undergo strict quality checks before shipping.
Optional Inspection: For large orders, we offer pre-shipment inspections, including photos or videos of the goods for customer approval.
Customer Tip: If you require specific testing or certification, inform us in advance.
8. Return, Refund, and Warranty Policies
Eligibility: Returns are only accepted for defective, damaged, or incorrect products. Please refer to our Return and Refund Policy for full details.
Warranty: Most products include a 12-month warranty, covering manufacturing defects. Extended warranties may be available for specific items.
Process: Contact us within 7 days of receiving the goods to initiate a return or exchange.
9. Ongoing Communication
Maintain open communication with our sales and support teams for updates on:
Order status and estimated delivery times
Custom requests or bulk pricing inquiries
Any technical support or troubleshooting needs
Support Channels:
Email: info@novacruze.com
WhatsApp+86 15816306790
Live Chat: Available on our website during business hours
10. Sustainable Business Practices
Novacruze is committed to environmentally responsible sourcing and packaging. When possible, we minimize waste and carbon footprint during production and shipping.
For You: Partner with us to access high-quality products while contributing to a greener future.