After-Sales Support | Novacruze
At Novacruze, we prioritize customer satisfaction by offering comprehensive after-sales support. From technical assistance to hassle-free returns, we ensure that you have a seamless experience with our products and services.
Our Commitment to You We understand that excellent after-sales support is essential to building trust and long-term partnerships. That’s why we focus on:
Prompt Responses: Resolving your concerns quickly and effectively.
Professional Guidance: Providing expert assistance for any technical or product-related issues.
Transparent Processes: Offering clear policies for returns, replacements, and warranties.
Frequently Asked Questions (FAQ)
1. What is Novacruze’s warranty policy?
All our products come with a standard warranty that covers manufacturing defects. Warranty durations vary by product category:
CarPlay AI Boxes: 12 months
Wireless CarPlay Adapters: 12 months
Car Radios: 18 months
If you encounter a defect within the warranty period, we will repair or replace the product free of charge.
2. How can I request a return or replacement?
If you need to return or replace an item, follow these steps:
Contact Us: Submit a request via our Support Center with your order number and issue details.
Approval: Our team will review your request and provide authorization.
Return Shipping: Ship the product to the designated address provided by our team.
Resolution: Once the item is received and inspected, we’ll process the return or replacement.
3. What if my product is damaged during shipping?
If your product arrives damaged, notify us within 7 days of receipt. Please provide:
Photos of the damaged item and packaging.
Your order number.
We’ll handle the claim and arrange for a replacement or refund.
4. Do you offer technical support?
Yes, we provide full technical support for all our products. Our support team can assist you with installation, compatibility checks, troubleshooting, and updates. Reach out via email or live chat for immediate assistance.
5. How do you handle bulk order issues?
For bulk orders, we offer a dedicated account manager to address any concerns promptly. Whether it’s a product issue or a logistics delay, our team ensures minimal disruption to your operations.
6. Can I track the status of my support request?
Absolutely. Once your request is submitted, you’ll receive a unique case number. Use this to track updates via our Support Portal.
7. Are there any fees for after-sales services?
For warranty-covered issues, services are free of charge. For non-warranty claims (e.g., accidental damage), repair or replacement fees may apply.
Contact Our Support Team
We’re here to help, every step of the way. Contact us via:
Email: info@novacruze.com
Live Chat: Available on our website 24/7.
WhatsApp：+86 15816306790
Why Choose Novacruze’s After-Sales Support?
Global Assistance: Support teams across Europe, North America, the Middle East, and Asia.
Quick Turnaround: Fast resolutions to minimize downtime.
Customer-First Approach: Your satisfaction is our top priority.